According to Claes Fornell, American Customer Satisfaction Index Chairman and Founder, "In a weaker economy, consumers respond to price, but as the economy improves, quality becomes more important to restaurant customers."
The one real way to know how your customers feel, is to ask them.
We have prepared a complete guide to assist you in getting your new customer feedback program fully implemented. This will help take the guess work out of the process and get you back to growing your business.
Pick any number of premade cafÃ© survey templates to customize
Distribute your survey using a variety of methods including:
With QuestionPro Push to Social, you can automate customer reviews based on their rating:
Automatically distribute gift cards to respondents who complete your survey using QuestionPro Rewards. Choose from:
Examine and analyze your feedback for success using a number of built-in reporting and analysis tools, including: